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Driving Sales Through Customer Service Workshop

April 16 @ 8:00 am - 12:00 pm


Designed for business owners, managers, supervisors and aspiring supervisors

“An increase of just 5% customer loyalty results in anywhere from a 25% to a 95% increase in revenue.” – Harvard Business Review

At the end of this program you will know…

  • Answering the question: Are customer service and profit really correlated?
  • The not-so-secret secret to customer service excellence
  • 5 Keys to moving your customer service from good to great
  • Effectively handling complaints – converting an adversary into an advocate
  • Taking your customer service from good to great – Action Planning

Facilitated by Mike Desantis, CTDP

He is a Certified Training & Development Professional who has been involved with hotels and restaurants for the past 35 years. A previous hotel/restaurant owner, hotel/restaurant GM and most recently a Learning & Development Manager for an international food service distributor, Mike has worked with corporations, government agencies and hospitality businesses, designing and delivering a wide array of programs to improve their operations and profitability.




Port Franks Community Centre
9997 Port Franks Road
Port Franks, Ontario N0M 2L0 Canada
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(519) 243-3733